Guarantees & Return Policy

Order Cancellation

We accept order cancellations before the product is shipped or produced. If your order is canceled, you will receive a full refund. However, we cannot cancel the order once the product has been shipped.

Returns

We stand behind every product we sell and are committed to ensuring your satisfaction. Customers can apply for a return within 30 days of receiving the product.

To be eligible for a return:

  1. The item must be unused and in the same condition as received.
  2. The item must be in its original packaging.
  3. A receipt or proof of purchase is required.

Return Process

  1. Contact Us: Email [email protected] to request a return and receive the designated return address.
  2. Prepare the Return: If approved, securely pack the item in its original packaging. Include the order number on the shipping label.
  3. Ship the Item: Send the package to the provided return address and email the tracking number to [email protected].

Note:

  • Returns without prior authorization or missing the RMA number will not be accepted.
  • Customers are responsible for return shipping costs.
  • A 30% restocking fee applies to all returns.

Refunds

Once your return is received and inspected, we will notify you via email.

  • Approval: If approved, refunds will be processed within 5 business days to your original payment method.
  • Bank Processing Time: Refunds may take additional time to appear on your statement, depending on your bank or credit card provider.

Non-Returnable Items

We cannot accept returns under the following conditions:

  1. Items not in their original condition.
  2. Items that are altered, used, or misused.
  3. Items returned after the 30-day return window.

Warranty Claims

To ensure a smooth process, please:

  1. Provide a detailed description of the issue (what happened, when, and how) along with your order number.
  2. Share steps you’ve taken to resolve the issue.
  3. Submit clear photos or a video highlighting the problem. Ensure proper lighting and focus.

Questions

If you have any questions or concerns about our return policy, please contact us at [email protected].